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Utility Service, Billing & Payments Electric Water/Wastewater

Utility Service, Billing & Payments

The Malden Board of Public Works (BPW) is a city-owned utility providing the City with electric, water and wastewater services. In addition to calculating the bills and accepting payments we can also assist you with questions about your bill and request for utility connections or disconnections.  We service approximately 2,300 residential and business customers.

The BPW Board consists of four members. The Board is responsible for establishing BPW policies, rules and regulations that govern the day to day operations of the utility system. The Board of Public Works meets on the last Tuesday of every month at 5:00PM at the BPW office located at 111 E. Laclede Street.

The BPW is a proud member of the American Public Power Association (APPA) and the Missouri Public Utility Alliance (MPUA).

Applying for Utilities

Before utilities can be connected, a deposit must be paid and a Utility Application must be completed. Renters are required to show a copy of their lease agreement for rental property. Homeowners must submit the front page of either their abstract or deed. Every person applying for utilities must present proof of identification such as a driver’s license and must be at least 18 years of age.

Prior to completing an application, the customer will be directed to City Hall where they will verify that all personal and real estate taxes have been paid, city stickers have been purchased and a $25.00 inspection fee has been collected. An inspection time will be set and, after approved inspection, services will be connected.

Billing

Utility bills are mailed on or before the 20th of every month. Utility customers should contact the BPW immediately if they do not receive a bill as scheduled. Utility bills are due by the 10th of each month; a 5% late fee is assessed on any balance not paid by the 10th of the month.

GO PAPERLESS:  Visit or contact our office to sign up to receive your utility bill electronically

Bills must be paid in full by the 25th of each month; any account not paid by 8:00 a.m. on the 26th of each month will be subject to disconnect and assessed a $30.00 reconnect fee.

Convenient Payment Options

Automatic Bank DraftThis allows customers to authorize the automatic bank transfer of funds directly from your financial institution to pay your utility bill every month.

Online:  Customers can make a payment by credit card or check with no additional charge.  Click here to pay now

By Phone: Customers can make a payment by credit card or check with no additional charge calling 877-690-3729 Jurisdiction # 3556 must be entered when using this service.

In the Office: For customers who prefer to make payments in person, we accept cash, checks and credit/debit cards.

Night Drop Box: For customers convenience a drive-up night deposit box is located on the north-east corner of the building. 

By Mail: Please mail your payment in time to arrive by the due date stated on your utility bill. 

Click here for our Deposit Policy

Utility Rates (see Electric and Water/Wastewater pages)